- Helpdesk interface works internally Telegram (without using web apps!)
- Easy DIY installation
- Suitable for small teams or individual work
- Expandable functionality
- Free trial for any period
Create a Telegram helpdesk bot in 5 minutes!
EXPERIMENT
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The group administrator can invite new employees to work with applications at any time.
In messages you can use stickers, emoji, formatting, sending audio and video messages, attaching files etc.
For every request there is a status:
When communicating in a group, you can use
/ comments with @mentions of teammates, as well as /actions to call special commands or change the status of a dialog.
/ comments with @mentions of teammates, as well as /actions to call special commands or change the status of a dialog.
New message
Waiting response
Request closed
Waiting response
Request closed
You can contact us to pin or quickly find through search, including #tags.
Users write to your Helpdesk bot as usual and receive a Welcome message.
Messages from the user are forwarded to a private group, where they can be answered by any member of the support team.
Messages from the user are forwarded to a private group, where they can be answered by any member of the support team.
Hotline very convenient as a tool for organizing helpdesk service through Telegram bot. If necessary, the functionality can be expanded with parallel connections and external integrations.
Through our helpdesk you can conveniently respond to bot users in any Telegram application without using web apps! Instantly switch from user support to personal communication and back again.
Answer on the go without leaving Telegram
Stickers, emojis, audio and video messages with transcripts, sending files and photos, #tags, / internal comments, @mentions of colleagues, pins of messages and topics, search. Dialogues through our helpdesk will become vivid and memorable!
All Telegram chats options
The text of messages is not saved on the system servers; Hotline only transmits messages between the helpdesk bot and the connected private topic group. The system is productive and reliable in operation.
Reliability and confidentiality
Simple and fast connection
Create a new Telegram bot or take the token of an existing one for receiving requests (2 min)
Create a new topic group, add employees working with helpdesk to it (2 min)
Connect the helpdesk bot to the topic group via @hotlinetg_bot (2 minutes)
Publish a link to the helpdesk bot to your audience
For example, on the website, in information about a channel or group, links in pinned messages, etc.
Everything is ready to go! Now you can respond to your users via helpdesk directly in the Telegram app without using web apps.
Watch our videos about any connection step:
Quick testing
Hotline can be connected on top of an existing bot without affecting its operation in any way. We have implemented mechanism for parallel connection of bots, which allows you not to shut down your existing system, everything will continue to work.
Also you can always easily make a new bot and report its token Hotline.
Try sending your bot token during installation and see how it works!
Also you can always easily make a new bot and report its token Hotline.
Try sending your bot token during installation and see how it works!
Examples of helpdesk bots in Telegram on the Hotline system by industry
- Helpdesk bot for online store buyers
- Helpdesk system for blog advertisers
- Helpdesk for visitors and table reservations in restaurant chains
- Helpdesk for home appliance repair clients
- Helpdesk bot for delivery service users
- Helpdesk system for clients of a network of car services or bicycle workshops
- Helpdesk system for tourists while traveling from a travel company
- Helpdesk for the reception of a hotel chain
- Helpdesk for concierge service users
- Helpdesk startup user support bot
- Helpdesk users CRM systems
- Helpdesk for clients and operational support for the integrator team
- Helpdesk bot for prompt support of event visitors
- Helpdesk for buyers of tickets to a mass event
- Helpdesk bot to support crypto exchange users
- Telegram Helpdesk payment system
- Helpdesk bot for consultation with doctors when choosing specialized products
- Prompt personal support for patients by a team of doctors in case of problems through the Helpdesk bot
- Helpdesk bot to support students during the training course
Learn more about the capabilities of Hotline helpdesk bots in the knowledge base