Conveniently process the flow of applications with your team right in Telegram using all the usual dialogue options. A super solution for support services and sales teams.
Coolest Telegram-CRM
for small teams!
EXPERIMENT
3
Connect the group to your bot or account via @hotlinetg_bot
Follow the instructions in the bot, just press a few buttons and the connection will be ready for testing!
2 minutes
2
Make it private Telegram group, activate topics in it
Later, you can invite your entire team to this group, through which communication with users and the team will take place
2 minutes
1
Choose how to receive applications from users, through a bot or account
Bots are easy to create and add functions, but through accounts you can write first and publish Stories
1 minute
Connection in 3 simple steps:
Now for each user who writes to your bot or group account, a separate topic (section) will be created through which you can conveniently communicate with him the whole team.
Watch a video about how simple and organic group work is.
Done!
The group administrator can invite new team members to work on requests at any time.
You can use it in messages stickers, emoji, formatting, sending audio and video messages, attaching files.
For every request there is a status:
When communicating in a group, you can use
/ comments с @mentions employees, as well as /actions to call special commands or change the status of a request.
/ comments с @mentions employees, as well as /actions to call special commands or change the status of a request.
Topics are possible kick or quickly find through Search, including #tags.
new message
We are waiting for a response from the user
appeal closed
We are waiting for a response from the user
appeal closed
Users write to your bot or account as usual and receive a Welcome message.
Messages from the user are broadcast to a private group, where any team member can answer them, the answers are broadcast on behalf of the bot or account back to the user.
Messages from the user are broadcast to a private group, where any team member can answer them, the answers are broadcast on behalf of the bot or account back to the user.
All communication takes place directly in Telegram, from any device, wherever you are. Switching to personal correspondence, other groups or channels happens instantly.
For speed and ease of use
we called the system Hotline!
See also
Cost and system versions
Contains a required mention Hotline in the welcome message.
Connects independently via a setup bot.
Connects independently via a setup bot.
Free version
Paid version
Allows you to completely disable the automatic greeting and request special options for the system that are not available in the setup bot.
Connected via support service.
Connected via support service.
Hotline CRM Already tested on thousands of dialogues, it is conceptual, minimalistic and very effective.
Desktop, tablets, smartphones, watches, TVs, running any operating systems: iOS, Android, Windows, Linux, Xbox, as well as the web version of Telegram. Now yours CRM with you everywhere!
Works stably in any Telegram application for any type of device
You can also connect any number of bots to different topic groups with any set of employees or combine requests from several bots in one group. Managing multiple projects is no longer a problem!
Allows PARALLEL connection of bots
to expand functionality
Stickers, emojis, audio and video messages with transcripts, sending files and photos, #tags, @mentions of colleagues, pins of messages and topics, search. Everything you are already used to!
Opens up a whole range of possibilities
Telegram dialogues
Communicate with each other within applications / comments, get additional /info about the client, write first via /new, change request statuses /wait /hold /close, there is even /ban for special occasions. The set of actions can be expanded.
Convenient /comments and /actions
for standard operations
Instantly switch to personal communication, organize personal groups and calls with clients or partners, configure the composition of groups, notifications, and interface language. You are on Telegram, enjoy!
Preserves context and all important
Telegram functions
Find out more about the possibilities Hotline CRM in the knowledge base
Frequent Questions
Hotline in its current form is perfect for small teams, and will even be useful for individuals who need to collect applications from their bots or additional accounts in a visual form. For large hierarchical teams, we have a special version of the system that we are ready to demonstrate upon request.
At the moment, we have not yet decided on the pricing model for using Hotline. We plan to coordinate this with the first users of the system when discussing specific tasks to be solved. We definitely intend to maintain the ability to freely use the system in exchange for showing its advertising to users.
Yes, sure. We will be happy to help you with implementation and discuss connections with other products. If your case requires significant time from our team, we offer to pay a reasonable Setup-Fee (100-200 euros) for setup assistance and consultation.
Can not. If bots are connected, the system is connected on top of the bots and does not in any way affect their operating logic. Bots do not see messages sent to the user via Hotline; they only see incoming messages from users. In case of connecting accounts, we connect as another Telegram application (using the SIP.TG session storage module).
Yes! We allow you to connect any number of bots and accounts and combine them as needed into any set of topic groups. Thus, on our standard tariff plan you can now connect the system to any number of your bots or accounts.
We are supporters of privacy on the Internet and, as a matter of principle, do not save messages that are broadcast through the system.
All tokens and user session keys are stored on servers where our own keys for the SIP.TG project, as well as thousands of other project clients, are stored. We have reliably taken care of their safety. If necessary, we are ready to discuss allocating a storage module to your own servers (for large projects), this has not yet been implemented, but our architecture allows this to be done in the future.
All tokens and user session keys are stored on servers where our own keys for the SIP.TG project, as well as thousands of other project clients, are stored. We have reliably taken care of their safety. If necessary, we are ready to discuss allocating a storage module to your own servers (for large projects), this has not yet been implemented, but our architecture allows this to be done in the future.
For now, we only accept messages through bots and Telegram user accounts, but based on customer requests, we are ready to gradually expand the range of input channels to Hotline with other external modules.
Yes! The system was developed within the SIP.TG project, where there is often a significant influx of users. Our team has already processed thousands of dialogues through Hotline.
Yes! If you have a PBX, you can even receive many calls simultaneously through the Telegram gateway SIP.TG, and operators can use Telegram softphones. For more details on how it all connects, see the Gateway section on the website. Gateway section on the SIP.TG website
Yes! Each new dialogue will appear in your "big" CRM, where you can continue to conduct internal workflow on orders. At the same time, Hotline can act as a super-convenient front-end for quickly processing messages coming from Telegram. Messages sent via Hotline are not yet displayed in external systems, but each request has a link, thanks to which, if necessary, you can quickly go to the corresponding dialogue. We are ready to help make such integration as comfortable as possible.
We have a special version of the system, where the differentiation of access rights to applications has already been implemented. We are ready to discuss adding custom statuses, tags or funnels to the system individually as part of the process of adapting the system to the customer; for this, please contact our support team.
If you like Hotline and are ready to help us with its advertising and distribution, then we are ready to share a share of sales with you. Now the affiliate program is in the process of formation, please inform our support service about your desire and we will try to figure out how to start cooperation as soon as possible.
Now you don’t have to have dedicated operators and special software systems to quickly respond to customer requests. Any of your Telegram applications becomes the hotline operator’s terminal. Reply to requests directly through Telegram from any of your devices, wherever you are. This is speed and convenience for all parties, this is plasma in the color of Telegram!