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Search for leads and mentions in Telegram chats by keywords

Monitoring service for public and private groups and channels in Telegram on the basis of Hotline CRM
Thanks to the Telegram chats filtration mechanism by keywords via Hotline CRM you can not only conveniently communicate with users, but also use it as a powerful tool for finding leads and/or monitoring mentions of your company and products in a specific set of chats.
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Enough to get started connect to Hotline user account from which the necessary chats to the system and yours will be monitored and connect private topic group for work, set up a keyword filter, pay for a subscription, and then join them in the necessary chats (public or private).
  • Hotline can monitor the necessary chats using keywords with a given logic, and when messages are found, send notifications and begin forwarding messages from the corresponding chat to the backend group with your managers.

  • The team working on the side of the backend group can quickly respond directly to the chat with the message found or write a personal message to the author through the corresponding topic on the side of the backend group. All work takes place in your private topic group directly in Telegram, without the need to switch to web accounts.

  • When messages are found, all operators in the backend group receive notifications in their Telegram application in accordance with their personal settings and can react quickly.
Connection and all filter settings can be done independently, or with the help of our support services.
Connection and configuration procedure
  • Switch to Hotline setup bot
    • Log in from your personal account to the installation bot Hotline by address @hotlinetg_bot, Choose a section New Connection
    • The connection and monitoring system will be administered from your personal account, which is why it is called the Administrator account.
  • Connecting an account to monitor chats and communicate with leads
    • Click the button Connect Account
    • We recommend registering a separate account for monitoring, searching and communicating with leads, who will later need to independently join the chats of interest (public or private).
    • The account to be connected must be active on a mobile device with a camera; to connect, you need to scan the QR code issued by the installation bot
    • How to connect an account https://hotline.tg/kb/account-connect (instructions with video)
  • Connecting a topic group for teamwork
    • It is in this group that messages found in chats will be displayed and work with leads will take place through it (we call it a backend group)
    • If you are using the latest version of the official application Telegram, then to create a new group topic, just use the dialog that appears after clicking the button Choose Group, select section Create New Group to create a group and give it a name.
    • If your version of the Telegram application shows a button Choose Group, but the button is not shown in the dialog Create New Group, then the topic group can be created manually and then selected in the installation bot.
    • Instructions on how to create your own group and include topics in it https://hotline.tg/kb/make-group (instructions with video)
  • Setting up a keyword filter
    • The filter is configured in the installation bot @hotlinetg_bot, you need to select the connection you created, and then go to the section Edit Parameters
    • First you need to activate the parameter MONITOR_GROUPS (And MONITOR_CHANNELS, if you also plan to monitor channels)
    • Next, the list of keywords is specified through parameters GROUPS_KEYWORDS (And CHANNELS_KEYWORDS for channels respectively)
    • When setting up, you can specify the logic AND, OR, as well as exclusion words
    • Read more about setting up a filter in our documentation: https://hotline.tg/kb/chats-functions#filter
  • System testing
    • With your connected account, join any test group using the standard method in your Telegram application or with a special command in General backend group topic: /new JOIN_LINK or GROUP_LINK
    • Try sending a message with a keyword to the test group from any account that is in the group.
    • If everything is configured correctly, then a special topic should be created on the side of the backend group, through which you can send a response to the group, go to the profile of the message author to send a personal message, or change the status of the topic with the command /close (to stop forwarding messages from the group to the topic) or get a link to the group with the command /info.
    • IMPORTANT: The free version sends a welcome message once to each group when the desired message is found, in order to disable it you must purchase a paid subscription for at least 1 month by contacting our Support Service.
    • See overview of the operating procedure and available commands in Hotline
    • Learn more about the possibilities of working with chats via Hotline
  • Purchasing a paid subscription to Hotline for your team
    • The cost of the system depends on the number of operators working on the side of your backend group, as well as on the payment term.
    • Prices are presented here https://hotline.tg/pricing
    • The subscription is activated after agreeing on the payment method with our support team via @hotlinetg_support_bot
  • Disabling the system greeting
    • After connecting to a paid subscription, it becomes possible to disable the automatic system greeting. In the setup bot, go to the section Edit Parameters your connection, select an option WELCOME, give it a value OFF.
    • If you need to change the message filter settings, this can also be done at any time through the installation bot by changing the parameter GROUPS_KEYWORDS.
  • Adding a connected account to groups and channels for monitoring
    • After disabling the greeting, you can use the connected account to join any number of groups or channels in the standard way in your application Telegram or a special team in General backend group topic: /new JOIN_LINK or GROUP_LINK
    • Council: add groups gradually to have time to process the found leads and gradually improve the performance of the message filter by experimenting with its settings.
  • Organization and optimization of work with leads
    • Invite your team to handle leads in a backend group or work alone
    • Decide on the scripts and texts of messages that you will send to the found leads
    • Decide in what cases you can send a response directly to the group through a topic, and when to send a private message
    • Use tags and statuses for leads, divide applications between managers using a command /mark of Hotline Extensions Bot.
Integration with external systems
A bot can be added to the backend group to recognize special commands from operators working on the side of the backend group. For example, such a bot can send information about found leads to an external system (using Hotline Topics API), from where another employee will continue to work with them.

Find out more about Hotline integration possibilities with external systems.
Processing found messages using AI
A bot can be added to the backend group, which will monitor new messages found, send them for AI analysis and return a response.

If the subject of the message is clear to the AI, the bot can send a response to the chat on its own, or mention to the operator (via mention) the need to react to the found message.

Learn more about using AI in conjunction with the group filter Hotline (soon).