- The communication interface works internally Telegram (without using web accounts!)
- The simplest connection on your own
- Suitable for small teams or individual work
- Functionality can be expanded if necessary
- Free trial for any period
Create a Telegram feedback bot in 5 minutes!
EXPERIMENT
Attention: This page contains fragments with automatic translation. If you have difficulty understanding this information, try switching the language to English or Russian and use your trusted system for translating websites.
The group administrator can invite new employees to work with applications at any time.
In messages you can use stickers, emoji, formatting, sending audio and video messages, attaching files etc.
For every request there is a status:
When communicating in a group, you can use
/ comments with @mentions of teammates, as well as /actions to call special commands or change the status of a dialog.
/ comments with @mentions of teammates, as well as /actions to call special commands or change the status of a dialog.
New message
Waiting response
Request closed
Waiting response
Request closed
You can contact us to pin or quickly find through search, including #tags.
Users write their feedback to the bot as usual and receive a Welcome message.
Messages from the user are forwarded to a private group, where they can be answered by any member of the support team.
Messages from the user are forwarded to a private group, where they can be answered by any member of the support team.
Hotline allows you to quickly connect a bot to collect feedback and promptly respond to users from any of your devices.
With Hotline You can conveniently respond to feedback from users in any Telegram application without using web accounts! Instantly switch from user support to personal communication and back again.
Answer on the go without leaving Telegram
Stickers, emojis, audio and video messages with transcripts, sending files and photos, #tags, / internal comments, @mentions of colleagues, pins of messages and topics, search. Dialogues through Hotline will become bright and memorable!
All Telegram chats options
The text of messages is not saved on the system servers, Hotline only trasmits correspondence between the bot for collecting feedback and the connected private topic group. The system is productive and reliable in operation.
Reliability and confidentiality
Simple and fast connection
Create a new Telegram bot or take the token of an existing one for collecting feedback (2 min)
Create a new topic group, add employees to it to work with requests (2 min)
Connect the feedback bot to the topic group via @hotlinetg_bot (2 minutes)
Post a link to the feedback bot for your audience
For example, on the website, in information about a channel or group, links in pinned messages, etc.
Everything is ready to go! Now you can respond to your users directly in the Telegram app without using any third-party web apps.
Watch our videos about any connection step:
Quick testing
Hotline can be connected on top of an existing bot without affecting its operation in any way. We have implemented mechanism for parallel connection of bots, which allows you not to shut down your existing system, everything will continue to work.
Also you can always easily make a new bot and report its token Hotline.
Try sending your bot token during installation and see how it works!
Also you can always easily make a new bot and report its token Hotline.
Try sending your bot token during installation and see how it works!
Examples of feedback bots in Telegram on the Hotline system by industry
- Bot for collecting feedback from online store customers (telegram feedback bot)
- Feedback bot for blog advertisers
- Booking tables in a restaurant and collecting feedback from visitors
- Feedback from clients of the household appliance repair service
- Delivery service user feedback bot (telegram feedback bot)
- Bot for collecting feedback and quality control of a network of car services or bicycle workshops
- Bot for collecting feedback from visitors of excursions and tours
- Feedback bot of a small private hotel (telegram feedback bot)
- Concierge service customer feedback bot
- Bot for collecting feedback from advertisers and requests for advertising on blogs and channels
- Feedback bot for startup users (telegram feedback bot)
- Feedback and support bot for Telegram service users
- Expanding the functionality of the telegram bot with a convenient feedback collection system
- Feedback and user support bot CRM systems
- Receiving feedback, requests and prompt customer support for the integrator team
- Feedback bot from conference participants and other public events (telegram feedback bot)
- Crypto exchanger user feedback bot
- Payment system customer support and feedback bot
- Feedback bot for patients of the medical center (telegram feedback bot)
- Feedback bot in a medical specialty store
- Bot for registering for meditation at a yoga center and collecting feedback from participants
- Receiving applications and feedback from students attending a training course or master class
- Collecting feedback from parents in a school or section with additional classes for children (as a replacement or as an addition to parent chats)
- Collecting feedback from visitors to an exhibition of the artist’s paintings
- Collecting feedback from the audience of the film (telegram feedback bot)
Learn more about the capabilities of Hotline feedback bots in our knowledge base