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Quick Responses /say

The /say command allows you to save frequently used responses with short names and instantly send them to users at any point in the dialog.

How It Works

The /say command works in two stages:

  1. Saving — create a quick response in any topic of the backend group by making a reply to a message with the command /say REPLY_NAME (here and below REPLY_NAME is a short name for the quick response)
  2. Using — send the command /say REPLY_NAME in any topic to send the saved response

Example

  1. Reply to the desired message with text /say offer1 — the message will be saved as a quick response
  2. Send /say offer1 in a topic with a user — the saved message will be sent to the customer

Basic Commands

Command Description
/say Show all saved quick responses and brief command help
/say REPLY_NAME (with reply) Save message as quick response with specified name
/say REPLY_NAME Send quick response with specified name to the topic
/say name OLD_NAME NEW_NAME Rename a quick response without recreating it
/say del REPLY_NAME Delete quick response with specified name
/say REPLY_NAME fwd Send quick response preserving source information

The reserved words name, del, and fwd cannot be used as quick response names.

Features

  • Any Content Types

    Save text, images, files, videos, video notes, voice messages and even albums.

  • Album Support

    Support for saving and sending media albums via quick responses.

  • Forward Mode

    The fwd option allows forwarding messages while preserving source information.

  • Response Management

    View list of all responses, links to their messages, and delete unnecessary ones.

Where the Command Works

  • In dialog topics — for saving and sending quick responses
  • In the General topic — for saving quick responses

Album Saving Details

  • An album can be saved directly from the General topic, another service topic, or a dialog topic
  • The album must be in the connection's memory. If the connection was restarted after receiving it, send the album again before saving

Forward Mode (fwd)

The fwd option allows sending messages while preserving information about their original source.

Requirement for option to work

Connected account or bot must be in the backend group and have access to the forwarded message

Usage Methods

Specify when saving (with reply): 

/say REPLY_NAME fwd

Specify when sending: 

/say REPLY_NAME fwd

Usage Examples

Saving Text Response

  1. Send text to General topic or any dialog topic: "Thank you for contacting us! We will review your request within 24 hours."
  2. Reply to this message with command: /say thanks
  3. Now in any topic the command /say thanks will send this text to the user

Saving Image with Text

  1. Send an image with product description to a dialog topic
  2. Reply to it with command: /say product1
  3. Use /say product1 to quickly send this description to other customers

Renaming a Response

The new name must be available in the current backend group. To rename the quick response offer1 to special_offer without deleting and recreating it: 

/say name offer1 special_offer

Deleting Unnecessary Response

If a quick response is no longer relevant: 

/say del offer1

Viewing All Responses

Send the command without parameters: 

/say

You will see a list of all saved responses. If the original message was deleted, this will be noted in the list.

Useful Tips

System behavior

Messages sent via /say behave like regular messages — you can reply to them, delete them, and all changes are accounted for in the dialog.

Shared quick responses

All quick responses are saved for the current backend group and available to all operators of that group.

Speed of work

Quick responses allow you to significantly speed up processing of typical requests and ensure consistency in customer communication.