Telegram feedback bot¶
Add a convenient way to get feedback from your audience through a Telegram bot on the Hotline CRM platform in 5 minutes!
- Receive user feedback and suggestions in a convenient topic group
- Respond from any device where Telegram is installed — phone, tablet, or computer
- Work efficiently even alone or with a small team
Create your feedback bot right now!¶
Start now with Hotline Free CRM
Hotline CRM capabilities¶
Hotline CRM is perfect for organizing feedback from any size audience. The system is designed to be maximally efficient for one person, a team of 2-3 people, or much larger teams.
After connecting the bot, you can receive messages from users and respond to them using the convenient native Telegram topic groups interface, supporting all message formats. Working through the Telegram app is very convenient from mobile devices. Learn more about how Hotline works.
Hotline has a full set of features for working with your audience: quick replies, tags for sorting messages, and more. At the same time, the system remains simple and doesn't overwhelm with unnecessary features.
Advantages of Hotline CRM¶
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Quick self-service setup via bot in 5 minutes (1)
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Connection takes no more than 5 minutes through our setup bot. All connection settings are configured directly in the bot.
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Perfect even for small teams or solo work (1)
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The system isn't a huge, cumbersome machine and works great even when you're working on a project alone.
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Connects to your bots and personal accounts (1)
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Bots and accounts in Telegram have their own advantages and disadvantages. Hotline allows you to work with both types and even combine them within a single project.
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Native Telegram features: search, pins, notifications, scheduled messages, etc. (1)
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Inherits many Telegram features available in forum groups, making work familiar and convenient.
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All Telegram media: photos, videos, files, voice messages, video messages (1)
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Full support for all types of content that can be sent and received in Telegram, including media grouping.
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Quick replies and message templates (1)
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Create and use templates for frequently used responses to speed up operator work and standardize communication.
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Contact segmentation and filtering (1)
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Create dynamic segments based on contact properties, tags and interaction history for targeted communications.
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Broadcast messages and mass mailings (1)
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Send messages to multiple contacts or segments simultaneously using the broadcast module.
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Privacy protection and data hiding features (1)
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Built-in tools for hiding sensitive information, controlling access to customer data and restricting information leaks.
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High reliability and message delivery guarantees (1)
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Messages are queued and guaranteed delivery even during temporary connection issues or Telegram API problems.
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Parallel connections and load distribution (1)
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Connect multiple bots or accounts simultaneously to distribute load and increase system stability.
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Video overview¶
Implementation order¶
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Connecting a bot or account¶
To organize a feedback channel, you can connect either a bot or a personal account — each option has its own advantages. Enter the setup bot @hotlinetg_bot and follow the instructions. The entire process usually takes no more than 2-3 minutes.
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Setting connection parameters¶
Set a welcome message for users, configure the auto-close period for conversations. The initial list of parameters for feedback bots is listed below on this page. All parameters are configured directly through the setup bot.
If needed, you can order a setup consultation for help configuring the system for your tasks.
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Inviting your team to the backend group (optional)¶
If you're not working alone, add colleagues to the created backend group. You can invite one assistant or a team of any size.
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Getting familiar with the interface¶
Master the basic system commands and comments for important notes. The Telegram interface is intuitive and contains a huge number of unique features, now all at your disposal when working with the feedback bot.
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Processing inquiries¶
Start receiving and processing feedback from your audience! Use quick replies for standard responses and tags to sort inquiries by categories.
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Additional capabilities¶
As needed, master advanced features such as bulk broadcasts for audience communication, analytics to understand trends, or integrations with external systems.
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Paid subscription¶
If the free version is not enough or you need premium features — switch to a paid plan with expanded limits and capabilities.
Connection parameters¶
Connection parameters define the behavior of the feedback bot and are set through the setup bot @hotlinetg_bot after selecting the connection.
Main parameters for feedback bots¶
Setting greeting for new users:
WELCOME
Welcome message that user receives on first contact and when their request was closed (switched to /close status). Can be completely disabled on paid version. Free version requires Hotline link in welcome message.
Default value: standard welcome message in English.
Setting auto-close timeout for topics:
AUTOCLOSE
Dialog auto-close period after last operator response, specified in hours.
If topic with user was closed, they'll receive welcome message from WELCOME parameter on next contact. Free version has maximum auto-close period of 48 hours.
Default value: 48 hours.
Activating automatic user information display:
AUTO_INFO
Whether to automatically show available user information when topic is created.
Default value: don't show.
Setting operator permissions for using broadcast, tag, and export modules:
EXTENSIONS_ALLOWED
List of USER_ID users allowed to use important Hotline module functions (broadcast configuration and launch, tag configuration, client base export, etc.).
Default value: available only to connection administrator.
Useful modules¶
In addition to basic commands in the backend group, Hotline has useful modules for working with feedback:
Quick replies with /say command
Quick creation and sending of prepared messages in topics. Supports text, media, albums and message forwarding.
User broadcasts with /send command
Mass broadcasts to all or selected clients with scheduling capability.
Tags and sales funnels with /mark command
Assign visible tags to topics for segmentation, organizing sales funnels and automations.
Frequently asked questions¶
How to launch a feedback bot?
Connect the bot to Hotline, provide a link to it in your channels, add the command to the topic group and you are ready.
Who is it useful for first of all?
For bloggers, small projects, stores and small service teams, where it is important to quickly respond to customer problems.
What difficulties are there after launch?
Often the flow of requests becomes unstructured. This is solved by labels, templates and simple prioritization rules.
Is it possible to transfer requests to CRM/helpdesk?
Yes, through integrations, requests can be automatically sent to your systems.
Can I test it for free?
Yes, the basic scenario can be tested on the free version: connection bot.
What KPIs to track?
First response time, percentage of closed cases and rate of repeated complaints.
Related cases¶
Useful extensions for the Telegram feedback collection system may include functionality from the following use cases: