Telegram bot for supporting online learning, managing educational groups, course registration, and student support¶
Organize communication with students and educational groups through a Telegram bot on the Hotline CRM platform!
- Convenience throughout the entire interaction chain: course registration → learning → assignment checking → personal consultations → graduate support
- Support for educational groups in chats and personal dialogs with each student in one system
- Familiar Telegram interface based on topic groups, simple setup — everything is intuitive, use any familiar message format (stickers, voice, screenshots, etc.)
- Powerful set of modules: quick replies, broadcasts, tags, statuses, and more.
Use the free version of the system for testing right now!¶
Start now with Hotline Free CRM
Hotline CRM capabilities¶
Hotline CRM allows you to manage all communication with students throughout their entire educational journey through a single bot — from initial interest in a course to supporting graduates and sending information about new programs.
The key difference of Hotline from many other support systems is the ability to work not only in personal dialogs with students but also in group chats of educational groups, and connect to bots and personal accounts.
Teachers and assistants can easily switch between individual consultations and monitoring/supporting group chats. You can handle both course registration requests and conduct the educational process itself in one system.
The system provides convenient live communication between students and teachers in any format — text, voice, homework photos, documents, videos. The system works entirely in Telegram through the topic groups interface and is accessible from any device, requires no additional software installation or switching to inconvenient web cabinets.
Hotline has extensive functionality for various cases: quick replies to frequently asked questions, distribution of materials and announcements, activity analytics, integrations with external systems to speed up operator work.
But most importantly — Hotline empowers teachers and their assistants, gives them a truly convenient and responsive interface rather than trying to replace live communication with students with robots.
Advantages of Hotline CRM¶
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Quick self-service setup via bot in 5 minutes (1)
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Connection takes no more than 5 minutes through our setup bot. All connection settings are configured directly in the bot.
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Unlimited managers, operators and dialogs (1)
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The system has no limits on team size. The number of employees doesn't affect cost at all. Everyone added to the backend group can work with dialogs with assigned roles.
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Perfect even for small teams or solo work (1)
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The system isn't a huge, cumbersome machine and works great even when you're working on a project alone.
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Connects to your bots and personal accounts (1)
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Bots and accounts in Telegram have their own advantages and disadvantages. Hotline allows you to work with both types and even combine them within a single project.
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Parallel connections and load distribution (1)
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Connect multiple bots or accounts simultaneously to distribute load and increase system stability.
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All Telegram media: photos, videos, files, voice messages, video messages (1)
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Full support for all types of content that can be sent and received in Telegram, including media grouping.
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Native Telegram features: search, pins, notifications, scheduled messages, etc. (1)
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Inherits many Telegram features available in forum groups, making work familiar and convenient.
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Privacy protection and data hiding features (1)
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Built-in tools for hiding sensitive information, controlling access to customer data and restricting information leaks.
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High reliability and message delivery guarantees (1)
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Messages are queued and guaranteed delivery even during temporary connection issues or Telegram API problems.
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Quick replies and message templates (1)
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Create and use templates for frequently used responses to speed up operator work and standardize communication.
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Broadcast messages and mass mailings (1)
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Send messages to multiple contacts or segments simultaneously using the broadcast module.
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Contact segmentation and filtering (1)
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Create dynamic segments based on contact properties, tags and interaction history for targeted communications.
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Analytics and reporting (1)
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Track key metrics, response times, operator performance and customer satisfaction levels.
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Data export and backup (1)
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Export dialog history, contact data and analytics in various formats for backup or integration with other systems.
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Flexible configuration and customization (1)
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Over 20 connection parameters allow you to fine-tune system behavior for your specific needs.
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API and webhooks for integrations (1)
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Connect external systems via webhooks and API to automate workflows and integrate with your existing tools.
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Video overview¶
Implementation order¶
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Connecting a bot or account¶
Connect a bot or personal account through @hotlinetg_bot — the process takes 2-3 minutes. You can compare the advantages of each option and choose what's right for your educational model.
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Quick parameter setup¶
Set up a welcome message for new students with important links and teacher working hours. All settings are done through the setup bot without programming — super fast and easy.
If needed, you can order a setup consultation for help configuring the online learning system for your tasks.
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Add bot or account to educational group chats¶
Enable group monitoring so teachers can work with groups and student personal dialogs from a single backend group. Now activity in all educational chats will be collected in one backend group, from which you can conveniently manage communication with students.
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Invite your teaching team¶
Add teachers, coordinators, or assistants to the backend group. Set up their roles and access rights.
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Getting familiar with features¶
Introduce your team to the system capabilities: switching between personal dialogs and group chats, quick replies to frequent student questions, material distribution, internal comments.
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Launching the complete learning cycle¶
Start using the system for the entire chain: accept course registrations, manage the educational process in group chats, answer student questions, check assignments, communicate with graduates, send information about new courses.
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Additional features¶
As you grow, use broadcasts, analytics to track your project's development, integrations with payment systems or other services to increase your team's efficiency.
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Paid subscription¶
As your educational project scales, switch to a paid plan with expanded limits and premium features.
Connection parameters¶
Connection parameters define the behavior of the online learning bot. Configured through the setup bot @hotlinetg_bot after selecting the desired connection.
Main parameters for educational systems and bots¶
Setting greeting for new users:
WELCOME
Welcome message that user receives on first contact and when their request was closed (switched to /close status). Can be completely disabled on paid version. Free version requires Hotline link in welcome message.
Default value: standard welcome message in English.
Setting auto-close timeout for topics:
AUTOCLOSE
Dialog auto-close period after last operator response, specified in hours.
If topic with user was closed, they'll receive welcome message from WELCOME parameter on next contact. Free version has maximum auto-close period of 48 hours.
Default value: 48 hours.
Activating automatic user information display:
AUTO_INFO
Whether to automatically show available user information when topic is created.
Default value: don't show.
Activating chat mode:
MONITOR_GROUPS
Create and activate topics when new messages appear in group chats in which the connected account or bot is a member.
Default value: FALSE (groups are not monitored).
Setting operator permissions for using broadcast, tag, and export modules:
EXTENSIONS_ALLOWED
List of USER_ID users allowed to use important Hotline module functions (broadcast configuration and launch, tag configuration, client base export, etc.).
Default value: available only to connection administrator.
Disabling error message notifications when working on accounts:
SILENT_MODE
Whether to show clients possible errors when processing their messages.
Default value: show errors.
Useful modules¶
In addition to basic commands Hotline provides modules that are critical for educational projects:
Quick replies with /say command
Quick creation and sending of prepared messages in topics. Supports text, media, albums and message forwarding.
User broadcasts with /send command
Mass broadcasts to all or selected clients with scheduling capability.
Tags and sales funnels with /mark command
Assign visible tags to topics for segmentation, organizing sales funnels and automations.
Team analytics
Detailed operator performance statistics, customer request analysis and reports for various time periods.
Client base export with /export command
Export client data to CSV file for backup or analysis.
Frequently asked questions¶
How to launch a bot to support students?
Connect your bot to Hotline, set up tags for requests, frequent replies, and assign curators. This is enough to quickly bring order to educational dialogues.
Who is this case suitable for?
Online schools, course authors and educational teams, where there are many similar questions about lessons, payment and access.
What most often gets in the way at the beginning?
There are usually no uniform rules of response and priorities. Simple regulations and a database of standard answers help.
Is it possible to link a bot to an LMS or CRM?
Yes, through integrations you can synchronize statuses, applications and student data.
Can I test it for free?
Yes, start with the free version of Hotline: Connection Bot.
What KPIs are important for a training project?
First response time, share of closed questions and reduction of repeat requests.
Related cases¶
Useful functional extensions for the online learning system may include functionality from the following use cases: