Telegram bot for consultations (lawyers, doctors, coaches, etc.)¶
Connect a convenient consultation tool through Telegram based on Hotline CRM in 5 minutes — simple and clear even without technical skills!
- Familiar interface based on Telegram topic groups, simple setup, any message format (voice, photos, files, etc.)
- You can connect personal accounts for more trust, ability to message first, make calls to clients, and post
stories - Team discussion of responses in internal comments before sending to clients directly in dialog context
- Powerful set of modules: quick replies, broadcasts, tags, statuses, and more.
Create your consultation bot right now!¶
Start now with Hotline Free CRM
Hotline CRM capabilities¶
Hotline CRM is perfect for organizing consultations through Telegram — lawyers, doctors, psychologists, coaches, and other specialists can work conveniently with clients using a familiar interface without learning complex web systems.
The entire consultation process happens in the familiar Telegram interface. Consultants communicate with clients on behalf of connected bots or accounts just like in regular chats: sending text, voice messages, screenshots, document files — any formats convenient for communication. At the same time, the team can discuss complex cases in internal comments and carefully formulate responses before sending.
Using personal accounts for consultations often generates more trust than bots, and they also provide the ability to make video calls with clients directly in Telegram if needed. The system is reliable, supports role separation in the team, and allows internal communication in the same group where consultations are handled.
Advantages of Hotline CRM¶
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Quick self-service setup via bot in 5 minutes (1)
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Connection takes no more than 5 minutes through our setup bot. All connection settings are configured directly in the bot.
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Unlimited managers, operators and dialogs (1)
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The system has no limits on team size. The number of employees doesn't affect cost at all. Everyone added to the backend group can work with dialogs with assigned roles.
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Perfect even for small teams or solo work (1)
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The system isn't a huge, cumbersome machine and works great even when you're working on a project alone.
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Connects to your bots and personal accounts (1)
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Bots and accounts in Telegram have their own advantages and disadvantages. Hotline allows you to work with both types and even combine them within a single project.
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First-touch attribution and referral tracking (1)
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System tracks first touch point and referral sources for each contact, helping analyze effectiveness of marketing channels.
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All Telegram media: photos, videos, files, voice messages, video messages (1)
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Full support for all types of content that can be sent and received in Telegram, including media grouping.
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Native Telegram features: search, pins, notifications, scheduled messages, etc. (1)
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Inherits many Telegram features available in forum groups, making work familiar and convenient.
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Privacy protection and data hiding features (1)
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Built-in tools for hiding sensitive information, controlling access to customer data and restricting information leaks.
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High reliability and message delivery guarantees (1)
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Messages are queued and guaranteed delivery even during temporary connection issues or Telegram API problems.
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Quick replies and message templates (1)
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Create and use templates for frequently used responses to speed up operator work and standardize communication.
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Broadcast messages and mass mailings (1)
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Send messages to multiple contacts or segments simultaneously using the broadcast module.
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Contact segmentation and filtering (1)
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Create dynamic segments based on contact properties, tags and interaction history for targeted communications.
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Analytics and reporting (1)
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Track key metrics, response times, operator performance and customer satisfaction levels.
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Flexible configuration and customization (1)
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Over 20 connection parameters allow you to fine-tune system behavior for your specific needs.
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Video overview¶
Implementation order¶
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Connecting a personal account or bot¶
For consultations, you can connect either a bot or a personal account. Compare the advantages of each option. Connection through the setup bot @hotlinetg_bot takes 2-3 minutes.
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Setting parameters¶
Set up a welcome message for clients explaining the consultation format or working hours. The initial list of parameters for support bots is listed below on this page. All parameters are configured directly through the setup bot.
If needed, you can order a setup consultation for help configuring the consultation system for your tasks.
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Inviting a team of consultants¶
Add consultants or assistants to the backend group. Set up roles and access rights: who can use admin functions and who can only respond to inquiries.
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Getting familiar with the interface¶
Show your team how to work in the system. The interface is simple and familiar — everything happens in a regular Telegram topic group. Introduce them to basic commands and how the system works.
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Starting consultations¶
Begin consulting clients! Use quick replies for frequently asked questions, internal comments to discuss complex cases as a team before sending the response to the client.
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Extensions and integrations¶
When needed, use additional features: bulk broadcasts, team analytics, integrations with external systems, and more.
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Paid subscription¶
When you need expanded limits or premium features — switch to an appropriate Hotline Premium paid plan.
Connection parameters¶
Connection parameters define the behavior of the consultation bot. Configured through @hotlinetg_bot without technical knowledge.
Main parameters for consultation bots¶
Setting greeting for new users:
WELCOME
Welcome message that user receives on first contact and when their request was closed (switched to /close status). Can be completely disabled on paid version. Free version requires Hotline link in welcome message.
Default value: standard welcome message in English.
Setting auto-close timeout for topics:
AUTOCLOSE
Dialog auto-close period after last operator response, specified in hours.
If topic with user was closed, they'll receive welcome message from WELCOME parameter on next contact. Free version has maximum auto-close period of 48 hours.
Default value: 48 hours.
Activating sending responses only as explicit replies to user messages:
REPLY_ONLY
Activates a mode where outgoing messages can only be sent as an explicit reply (REPLY) to an incoming message.
Default value: FALSE (all messages are sent).
Activating automatic user information display:
AUTO_INFO
Whether to automatically show available user information when topic is created.
Default value: don't show.
Setting operator permissions for using broadcast, tag, and export modules:
EXTENSIONS_ALLOWED
List of USER_ID users allowed to use important Hotline module functions (broadcast configuration and launch, tag configuration, client base export, etc.).
Default value: available only to connection administrator.
Useful modules¶
In addition to basic commands Hotline provides useful modules for consultants:
Quick replies with /say command
Quick creation and sending of prepared messages in topics. Supports text, media, albums and message forwarding.
Tags and sales funnels with /mark command
Assign visible tags to topics for segmentation, organizing sales funnels and automations.
User broadcasts with /send command
Mass broadcasts to all or selected clients with scheduling capability.
Client base export with /export command
Export client data to CSV file for backup or analysis.
Team analytics
Detailed operator performance statistics, customer request analysis and reports for various time periods.
Frequently asked questions¶
How to launch a bot for consultations?
Connect the bot to Hotline, set up a greeting and start responding to requests with the command. This covers the basic scenario already at the start.
Who is this format suitable for?
Private experts and small teams: lawyers, doctors, psychologists, mentors and other consultants.
What is important to think about in advance?
It is necessary to determine which requests are resolved in a chat, and which are transferred to a call or video consultation.
Can this be linked to CRM and calendar?
Yes, through integrations you can transfer statuses, customer cards and slot entries.
Can I try it for free first?
Yes, a free version of Hotline: connection bot is available for testing.
Which KPIs should you look at first?
Time of first response, conversion to record and share of successfully closed consultations.
Related cases¶
Useful functional extensions for the consultation system may include functionality from the following use cases: