Command /say for quick answers in Telegram CRM Hotline

If you need to send the same responses frequently, you can save them with short names and then use them in the command /say in dialogues with users or in chats.

To save a message as a quick reply you need to do reply on him with the team /say and specifying a name for the quick reply. For example, if you want to give the quick reply a name offer1, then you need to reply to the message in text /say offer1.

After saving the quick response, just send the command /say offer1 to any topic with a dialogue so that the saved response is sent to the corresponding user or to the chat.

You can view all saved quick replies for the current backend group at any time by sending the command /say without parameters. Also, sending a command without parameters will display quick help on how to use it.

You can save quick replies not only from topics with dialogues, but also from the topic General, the command will not work in other topics.

To delete a quick reply with a name offer1 it's enough to send a command /say del offer1.

If the original message that was saved as a quick reply is accidentally deleted, it can be seen in the list of all replies by the command /say without parameters.

Sent via command /say Messages behave like regular messages from the system's point of view; they can also be responded to or deleted, all of which will be taken into account in the corresponding dialog.

You can save not only text messages, but also images, files, videos, mugs, voice messages, and even albums as quick replies.

Album features:

• Saving albums as quick replies doesn't work from the topic GeneralBefore saving, an album must be sent or received in a topic with a dialogue (and no more than 24 hours old).
• If several connections (instances) are made to one backend group and it is necessary to send an album using the command /say from any of them, you need to send the album at least once manually from each connection.

Team /say there is an additional option fwd, which allows you to forward messages while preserving their source information. However, for it to work, the connected account (or bot) must also be a member of the backend group and have access to the message being forwarded. The option fwd You can specify this option either when saving a message as a quick reply or when sending it. An example of specifying a command with this option: /say offer1 fwd

If you have any questions about the team's work /say You can contact support @hotlinetg_support.