Telegram bot for collecting contacts at conferences based on Hotline CRM¶
Provide a personal Telegram bot as your contact, which can be set up in just a couple of minutes using Hotline CRM.
This approach allows you to not disclose your personal contacts when attending conferences and adds a new level of organization when processing collected contacts.
- Convenient interface for communication through Telegram topic groups — supports all main message formats
- Ability to collaborate when collecting and processing conference contacts
- Many convenient communication modules: quick replies, broadcasts, internal comments, tags, statuses, and more.
Create your contact collection bot right now!¶
Start now with Hotline Free CRM
Why this is convenient¶
Sharing your personal Telegram contact with strangers when attending large events is not always a good idea. Among the risks: account getting into spam databases, intrusive offers, collection of personal information about you from public chats or stories.
Bots based on Hotline CRM can be set up in just a couple of minutes and elegantly solve both contact collection and safe exchange tasks, as well as their subsequent processing (introductions, questions, offers, sending proposals, etc.).
Work with the bot at each stage can be done both by a team and individually. To connect assistants, you just need to add them as members to the backend group with the necessary access rights.
After creating a new contact collection bot and connecting it to Hotline, any member of the backend group can see all incoming messages from users and respond on behalf of the connected bot using a convenient native Telegram topic groups interface. No need to switch to inconvenient web cabinets and third-party applications.
Read more about the principles and capabilities of Hotline.
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Quick self-service setup via bot in 5 minutes (1)
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Connection takes no more than 5 minutes through our setup bot. All connection settings are configured directly in the bot.
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Perfect even for small teams or solo work (1)
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The system isn't a huge, cumbersome machine and works great even when you're working on a project alone.
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All Telegram media: photos, videos, files, voice messages, video messages (1)
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Full support for all types of content that can be sent and received in Telegram, including media grouping.
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Native Telegram features: search, pins, notifications, scheduled messages, etc. (1)
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Inherits many Telegram features available in forum groups, making work familiar and convenient.
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Privacy protection and data hiding features (1)
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Built-in tools for hiding sensitive information, controlling access to customer data and restricting information leaks.
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High reliability and message delivery guarantees (1)
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Messages are queued and guaranteed delivery even during temporary connection issues or Telegram API problems.
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Quick replies and message templates (1)
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Create and use templates for frequently used responses to speed up operator work and standardize communication.
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Broadcast messages and mass mailings (1)
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Send messages to multiple contacts or segments simultaneously using the broadcast module.
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Video overview¶
Tips for a Telegram bot for conferences¶
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One bot can be used at different conferences
Create a bot with a name like
somebiz_conf_botand use it when attending any conferences and events where you may not be comfortable immediately sharing personal contacts. -
Set a greeting with brief information about you and links
Add to the bot greeting brief information about you or your company with links so it's easier for your interlocutor to remember you.
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Print a QR code with a link to your bot or add it to your presentation
You can make a neat paper badge with a QR code or add it to your presentation so your interlocutors just need to aim their smartphone camera at the code to connect with you.
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You can conveniently take a selfie with a new acquaintance and share it as a souvenir
A selfie is taken by simply sending a message with a photo to the corresponding topic, all happening directly through the Telegram interface in the most familiar way. You can send additional photos, audio messages, or voice messages afterward.
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Use internal comments for taking notes
Leave personal notes to contacts right after an introduction so you don't forget or lose important details. Comments can also be conveniently used later when processing contacts as a team.
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Use tags with the
/markcommand for topicsWith tags you can conveniently separate contacts from different events, assign managers for processing corresponding contacts, or set sales funnel status.
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You can use a user account instead of a bot
Hotline allows connecting not only bots but also user accounts. So assistants can be involved in contact processing simply by adding them to the backend group (permanently or temporarily).
System testing¶
You can try the principle of Hotline bots on the free version of the system yourself. All necessary features are fully described in the system documentation.
If needed, you can order a paid setup consultation for help configuring the connection for your tasks.
Removing Hotline branding from greeting
For production use, it may be important to remove Hotline branding from the welcome message. This feature is available on any paid plan.
Useful modules¶
In addition to basic commands Hotline provides convenient modules for working with contacts on the backend group side:
Quick replies with /say command
Quick creation and sending of prepared messages in topics. Supports text, media, albums and message forwarding.
Tags and sales funnels with /mark command
Assign visible tags to topics for segmentation, organizing sales funnels and automations.
User broadcasts with /send command
Mass broadcasts to all or selected clients with scheduling capability.
Client base export with /export command
Export client data to CSV file for backup or analysis.
Connection parameters¶
Connection parameters define the necessary system behavior for various cases and are set through the setup bot @hotlinetg_bot after selecting the desired connection.
Main parameters used when setting up bots for collecting conference contacts¶
Setting system greeting:
WELCOME
Welcome message that user receives on first contact and when their request was closed (switched to /close status). Can be completely disabled on paid version. Free version requires Hotline link in welcome message.
Default value: standard welcome message in English.
Activating automatic user information display:
AUTO_INFO
Whether to automatically show available user information when topic is created.
Default value: don't show.
Disabling auto-closing topics:
AUTOCLOSE
Dialog auto-close period after last operator response, specified in hours.
If topic with user was closed, they'll receive welcome message from WELCOME parameter on next contact. Free version has maximum auto-close period of 48 hours.
Default value: 48 hours.
Modules for operators¶
In addition to basic commands on the backend group side, Hotline has a number of modules that can be useful for support operators.
Quick replies with /say command
Quick creation and sending of prepared messages in topics. Supports text, media, albums and message forwarding.
User broadcasts with /send command
Mass broadcasts to all or selected clients with scheduling capability.
Tags and sales funnels with /mark command
Assign visible tags to topics for segmentation, organizing sales funnels and automations.
Client base export with /export command
Export client data to CSV file for backup or analysis.
Team analytics
Detailed operator performance statistics, customer request analysis and reports for various time periods.
Frequently asked questions¶
How to quickly prepare a bot for an event?
Connect the bot to Hotline, print the QR code with a link to it and you are ready. The main thing is to make the scenario as simple as possible; your interlocutors will only need to scan your QR code to get a way to contact you.
Who is this case suitable for?
Conference participants, marketing and sales teams for whom it is important to quickly collect and process contacts from conferences, working near the stand or after the report.
What is important to consider on site?
There are peak loads at events, so it is better to check the form, reaction speed of the team and the backup scenario in advance.
Is it possible to automatically send leads to CRM?
Yes, through integrations, leads can be transferred to CRM along with their source and tags.
Can I test it for free first?
Yes, start with the free version of Hotline: Connection Bot.
What metrics are important after the event?
See the number of leads, the speed of the first contact and the conversion to an appointment or deal.
Related cases¶
Learn more about ways to use Hotline from other use cases: