Setting up Welcome message and other parameters in the setup bot
After the connection is completed, you can go to its settings at any time by clicking on the button with the connection name and a green indicator in the setup bot (@hotlinetg_bot).
Connection (instance) settings are available by clicking the button Edit Parameters. After changing the value of any parameter, the instance is automatically restarted with the changes applied.
Connection (instance) settings are available by clicking the button Edit Parameters. After changing the value of any parameter, the instance is automatically restarted with the changes applied.
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The list of parameters is constantly updated, do not forget to subscribe to the news channel @hotlinetg_newsto immediately be notified when new features become available.
The most basic parameters:
@WELCOME@ - The text of the welcome message that the user sees after sending the first message to a connected bot or account, as well as after contacting again (if the conversation was marked as completed by the command /close). The message may contain markup in the format Markdown v2.
@IGNORE_CHATS@ - A comma-separated list of chat IDs (users, groups or channels) whose messages should be ignored - do not create new topics and do not transfer messages to existing topics. By default the list is empty.
@AUTOCLOSE@ - Waiting period for a response from the user (in yellow status /wait), after which the conversation (topic) is automatically closed (turns into black status /close). The value specifies the number of hours (default 48).
@REPLY_ONLY@ - Sending a response to the user only as an explicit response to his message. It is convenient if each user request requires a discussion within the team within the topic. The default value is False, all messages are sent to the user.
@AUTO_INFO@ - Show user information (issue command /info) immediately after the greeting. The default value is False and no data is output.
@ICON_COLOR@ - What color should the requests (topics) of users through this bot/account in the backend group be marked with? By default, blue is used for bot topics, and green for account topics. Other colors available: red, pink, purple and yellow.
@INTERCEPT_EXTERNAL@ - Whether to show intercepted messages from other sessions of connected bots or accounts. The default value is True, meaning intercepted messages are shown. Learn more about expanding the functionality of bots using parallel sessions
Detailed information about each parameter, as well as their current list, can always be seen in the setup bot itself.
@WELCOME@ - The text of the welcome message that the user sees after sending the first message to a connected bot or account, as well as after contacting again (if the conversation was marked as completed by the command /close). The message may contain markup in the format Markdown v2.
@IGNORE_CHATS@ - A comma-separated list of chat IDs (users, groups or channels) whose messages should be ignored - do not create new topics and do not transfer messages to existing topics. By default the list is empty.
@AUTOCLOSE@ - Waiting period for a response from the user (in yellow status /wait), after which the conversation (topic) is automatically closed (turns into black status /close). The value specifies the number of hours (default 48).
@REPLY_ONLY@ - Sending a response to the user only as an explicit response to his message. It is convenient if each user request requires a discussion within the team within the topic. The default value is False, all messages are sent to the user.
@AUTO_INFO@ - Show user information (issue command /info) immediately after the greeting. The default value is False and no data is output.
@ICON_COLOR@ - What color should the requests (topics) of users through this bot/account in the backend group be marked with? By default, blue is used for bot topics, and green for account topics. Other colors available: red, pink, purple and yellow.
@INTERCEPT_EXTERNAL@ - Whether to show intercepted messages from other sessions of connected bots or accounts. The default value is True, meaning intercepted messages are shown. Learn more about expanding the functionality of bots using parallel sessions
Detailed information about each parameter, as well as their current list, can always be seen in the setup bot itself.
In addition to the parameters available in the setup bot Hotline allows for fairly flexible configuration at the level of each specific instance, but it can only be done manually via Support Service.
For example, the following configurations are possible:
For example, the following configurations are possible:
- translation of the copyright text into the desired language, adding an affiliate link to it
- displaying multiple messages in greeting
- displaying a message when closing the dialog
- extension issued by command /info user information
- restricting employee access to the team (/info)
- work in monitoring mode for a large number of groups by keywords
- integration with external systems
- saving correspondence from topics and transferring it to external systems
- auxiliary teams for customer processes
- activation of reactions
- specifying a list of exclusions of users whose messages will not be included in the topic group
- commands for calling external bots