Conveniently communicate with your users through a private topic group right in Telegram without switching to web apps. A super solution for support services and sales teams.
Coolest Telegram-CRM
for small teams!
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3
Connect the group to your bot or account via @hotlinetg_bot
Follow the instructions in the bot, just press a few buttons and the connection will be ready to go!
2 minutes
If you are looking for a solution for support bot, feedback bot or helpdesk bot for Telegram then Hotline copes well with these tasks, but also works with regular user accounts.
Connection in 3 simple steps:
2
Make your private Telegram group, activate topics in it
Later, you can invite your entire team to this group, through which communication with users and the team will take place
2 minutes
1
Choose how to communicate with users, through a bot or account
Bots are easy to create and add functions, but accounts have more capabilities and are more familiar
1 minute
Now for each user who writes to your bot or group account, a separate topic (theme) will be created through which you can conveniently communicate with him the whole team.
Watch a video about how simple and organic group work is.
Done!
Other videos about the system on Youtube.
Fast and easy testing
When connecting bots we have implemented parallel connection mode, due to which you can test Hotline without having to shut down the existing system, nothing will break. Also you can always easily make a new bot and report its token Hotline.
When connecting an account Hotline creates another session, as if the account is running on another device.
Try go to setup bot and see how it works!
When connecting an account Hotline creates another session, as if the account is running on another device.
Try go to setup bot and see how it works!
The group administrator can invite new team members into the backend group to work with user requests at any time.
In messages you can use stickers, emoji, formatting, sending audio and video messages, attaching files etc.
For every request there is a status:
When communicating in a group, you can use
/ comments with @mentions of teammates, as well as /actions to call special commands or change the status of a dialog.
/ comments with @mentions of teammates, as well as /actions to call special commands or change the status of a dialog.
New message
Waiting response
Request closed
Waiting response
Request closed
Topics are possible to pin or quickly find through search, including #tags.
Users write to your bot or account as usual and receive a Welcome message.
Messages from the user are forwarded to a private group, where any team member can answer them, the answers are forwarded back to user on behalf of connected bot or account.
Messages from the user are forwarded to a private group, where any team member can answer them, the answers are forwarded back to user on behalf of connected bot or account.
All communication takes place directly in Telegram, from any device, wherever you are. Switching to personal chats, other groups or channels happens instantly.
For speed and ease of use
we called the system Hotline!
See also
Cost and system versions
Contains a required mention Hotline in the welcome message.
Connects independently via a setup bot.
Connects independently via a setup bot.
Free version
Paid version
Allows you to completely disable the automatic greeting and request special options for the system that are not available in the setup bot.
Connected via support service.
Connected via support service.
Hotline CRM Already tested on hundreds of thousands of dialogues, it is conceptual, minimalistic and very effective.
Desktop, tablets, smartphones, watches, TVs, running any operating systems: iOS, Android, Windows, Linux, Xbox, as well as the web version of Telegram. Now yours CRM with you everywhere!
Works stably in any Telegram application for any type of device
You can also connect any number of bots to different topic groups with any set of employees or combine requests from several bots in one group. Managing multiple projects is no longer a problem!
Allows PARALLEL connection of bots
to expand functionality
Stickers, emojis, audio and video messages with transcripts, sending files and photos, #tags, @mentions of colleagues, pins of messages and topics, search. Everything you are already used to!
Opens up a whole range of Telegram dialogues possibilities
Communicate with each other within applications / comments, get additional /info about the client, write first via /new, change request statuses /wait /hold /close, there is even /ban for special occasions. The set of actions can be expanded.
Convenient / comments and /actions
for standard operations
Instantly switch to personal communication, organize personal groups and calls with clients or partners, configure group composition, notifications, and interface language. You are on Telegram, enjoy!
Preserves context and all important
Telegram functions
Find out more about Hotline CRM possibilities in the knowledge base
Frequent Questions
Hotline in its current form is perfect for small teams, and will even be useful for individuals who need to collect applications from their bots or additional accounts in a convinient interface.
For large hierarchical teams, we have a special version of the system that we are ready to demonstrate upon request.
For large hierarchical teams, we have a special version of the system that we are ready to demonstrate upon request.
We allow free use of the system without payment in exchange for showing copyright to users in the first message.
If you need to remove copyright, or need priority technical support, the cost depends on the payment period and the number of users on the side of the topic group actively working with the system.
Approximate prices for the paid version of the system and additional services presented on this page.
If you need to remove copyright, or need priority technical support, the cost depends on the payment period and the number of users on the side of the topic group actively working with the system.
Approximate prices for the paid version of the system and additional services presented on this page.
Yes, sure. We will be happy to help you with implementation and discuss connections with other products. If your case requires significant time from our team, we offer to pay a reasonable Setup Fee (50-100 euros) for setup assistance and consultation.
It can't. If bots are connected, the system is connected on top of the bots and does not in any way affect their operating logic. Bots do not see messages sent via Hotline messages to the user, they only see incoming messages from users. In case of connecting accounts, we connect as regular Telegram session.
This is possible, but we recommend creating a separate group for each connection, especially if you have a large flow of messages from users.
We are supporters of privacy on the Internet and, as a matter of principle, do not save messages that are transmitted through the system.
Unlike systems based on web apps, we do not need to store the body of messages on our servers; our system only forwards them from a connected bot or account to the topic group and back. Thus, the entire message body remains only in Telegram. Our database stores only logs of forwarded messages. This ensures the highest level of confidentiality among systems for processing applications in Telegram.
If necessary, we are ready to discuss the allocation of a storage module to your own servers (for large projects). This has not yet been implemented, but the project architecture allows this to be done in the future.
Unlike systems based on web apps, we do not need to store the body of messages on our servers; our system only forwards them from a connected bot or account to the topic group and back. Thus, the entire message body remains only in Telegram. Our database stores only logs of forwarded messages. This ensures the highest level of confidentiality among systems for processing applications in Telegram.
If necessary, we are ready to discuss the allocation of a storage module to your own servers (for large projects). This has not yet been implemented, but the project architecture allows this to be done in the future.
For now, we accept messages only through bots and Telegram user accounts, but based on customer requests we are ready to gradually expand the range of input channels in Hotline other external modules.
Yes. On some connections via Hotline Currently, small teams process more than 500 requests per day.
Yes. If you have a PBX, you can even receive many calls simultaneously through the Telegram gateway SIP.TG, and operators can use Telegram softphones. For more details on how it all connects, see the Gateway section on the website. Gateway section on the SIP.TG website
Yes. Each new dialogue will appear in your "big" CRM, where you can continue to conduct internal workflow on orders. At the same time Hotline can act as a super-convenient front office for fast processing of messages coming from Telegram.
See more about possible ways Integration Hotline with external systems
See more about possible ways Integration Hotline with external systems
We have a special version of the system, where the differentiation of access rights to applications has already been implemented. We are ready to discuss adding custom statuses, tags or funnels to the system individually as part of the process of adapting the system to the customer; for this, please contact our support team.
If you like Hotline and you are ready to help us with its advertising and distribution, then we are ready to share a share of sales with you. Now the affiliate program is in the process of formation, please inform our support service about your desire and we will try to figure out how to start cooperation.
Now you can quickly respond to customer requests without leaving Telegram. Any Telegram application becomes a hotline operator terminal. Reply to requests directly through Telegram from any of your devices, wherever you are. This is speed and convenience for all parties, this is plasma in the color of Telegram!