Hotline CRM allows you to conveniently communicate via private group with users of your bots or accounts, and even write to them first. For Support and Sales departments.
Super productive
Telegram-CRM for Telegram teams
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to the speed
and ease of communication
and ease of communication
to easy
installation and flexibility
installation and flexibility
to conversion
and the joy of work
and the joy of work
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Current status: public release, v1
A separate dialog (topic) is created for each user in a private group with members of your team. The composition of the employee group is determined by its administrator.
When communicating , you can use stickers, emoji, formatting, send audio and video messages, and attach files.
The system allows many possibilities of integration with external systems to adapt to the processes of a particular team.
For example, you can connect your own bot in parallel to expand the set of commands available to the user.
The system allows many possibilities of integration with external systems to adapt to the processes of a particular team.
For example, you can connect your own bot in parallel to expand the set of commands available to the user.
The topics you want can be pinned or quickly found through a search, including #tags.
The CRM interface becomes the Telegram app itself.
Switching to personal correspondence, other groups or channels is instantaneous.
You can respond to users from any of your devices, wherever you are.
Switching to personal correspondence, other groups or channels is instantaneous.
You can respond to users from any of your devices, wherever you are.
For speed and convenience, we named the system Hotline!
Each dialog has a status:
new message
awaiting response from the user
request is closed
awaiting response from the user
request is closed
When communicating, you can use
/ comments with teammates @mentions, as well as /actions to invoke special commands or to change the status of a request.
/ comments with teammates @mentions, as well as /actions to invoke special commands or to change the status of a request.
Hotline CRM connects to your Telegram account or bot in just a few minutes. Users interact with your account or bot as usual.
Who are the Telegram Teams
Usually these are small teams of two to ten people who are used to communicating with each other, as well as with their partners and clients via Telegram. They often develop their own bots, communities, or channels.
The teams' focus is on Telegram, and using any additional software to interact with the flow of customers is very inconvenient. Also these teams often don't need complex and expensive installation systems, since they need to be able to change quickly.
This is how the SIP.TG project team looks like, where Hotline CRM appeared and develops. If you're reading these lines, your team is probably somewhat similar!
The teams' focus is on Telegram, and using any additional software to interact with the flow of customers is very inconvenient. Also these teams often don't need complex and expensive installation systems, since they need to be able to change quickly.
This is how the SIP.TG project team looks like, where Hotline CRM appeared and develops. If you're reading these lines, your team is probably somewhat similar!
Hotline CRM instantly improves the processing of applications for teams of 2 to 10 people.
Hotline can be connected to any of your bot or Telegram accounts in literally a couple minutes with our setup bot.
Ways to try Hotline CRM
Try our demo bot or demo account (which you can even call) to become part of the system's experimental support team by its own users.
EXPERIMENT
Cost and system versions
Hotline CRM has already been tested on thousands of dialogs, it is conceptual, minimalistic and very effective.
At the moment we provide our first users with the system for use without having to pay in exchange for Hotline ads when accessing connected bots and accounts.
If you need to remove the system ads, please contact our support team and we will agree on a comfortable tariff for you.
If you need to remove the system ads, please contact our support team and we will agree on a comfortable tariff for you.
Desktop, tablets, smartphones, watches, TVs, running any operating system: iOS, Android, Windows, Linux, Xbox, as well as in the web version of Telegram. Now your CRM is with you everywhere!
Works steadily in any Telegram app for any type of device
You can also connect any number of bots to different topic groups with any set of employees or combine requests from several bots in one group. Maintaining multiple projects is no longer a problem!
Allows PARALLELED connection of bots to extend functionality
Stickers, emoji, audio and video messages with transcripts, forwarding files and photos, #tags, @mentions of colleagues, pins of messages and threads, search. Everything you're used to!
Opens up the full range
of Telegram dialogs
Communicate with each other within requests / comments, get additional /info about the client, write first via /new, change statuses of requests /wait /hold /close, there is even /ban for special cases. The set of actions can be supplemented.
Handy / comments and /actions for typical operations
Instantly switch to personal communication, organize pesonal groups and calls with clients or partners, customize group composition, notifications, interface language. You're on Telegram, enjoy!
Saves the context and all important Telegram functions
Hotline CRM easily integrates with external systems and adapts to specific team processes.
More on customization (coming soon)
Frequent Questions
Hotline in its current form is great for small teams, and will even be useful for singles who need to collect requests from their bots or additional accounts in a visual form. For larger hierarchical teams, we have a special version of the system, which we are ready to demonstrate upon request.
At this time, we have not yet decided on a pricing model for using Hotline. We plan to coordinate this with the first users of the system when discussing specific tasks to be solved. We definitely intend to retain the ability to use the system freely in exchange for displaying its advertisements to users.
Yes, of course. We would be happy to help you with the implementation, discuss the linking with other products. If your case requires significant time of our team, we offer to pay a reasonable Setup-Fee (100-200 euros) for help in setting up and consulting.
It can't. If bots are connected, the system connects over the bots and does not affect their operating logic in any way. Bots do not see messages sent to users via Hotline, they only see incoming messages from users. In the case of connecting accounts, we connect as another Telegram application (using the SIP.TG session storage module).
Yes! We allow you to connect any number of bots and accounts and combine them as needed into any set of topic groups. So on our standard plan you can now connect the system to any number of your bots or accounts.
All user session tokens and keys are stored on the servers where our own keys for the SIP.TG project, as well as thousands of other clients of the project, are kept. We have reliably taken care of their security. If necessary, we are ready to discuss the allocation of a storage module to your own servers (for large projects); this hasn't been implemented yet, but our architecture allows for this in the future.
For now, we only accept messages through bots and custom Telegram accounts, but we are ready to gradually expand the range of input channels to Hotline with other external modules upon customer request.
Yes! The system was developed within the SIP.TG project, where there is often a significant influx of users. Thousands of dialogs have been processed through Hotline by our team so far.
Yes! If you have a PBX, you can even receive many calls simultaneously through the SIP.TG Telegram Gateway, and operators can use Telegram softphones. For more details on how it all connects, see the Gateway section on the SIP .TG website section Gateway on the SIP.TG website.
Yes! Every new dialog will also appear in your "big" CRM, where you can continue to maintain your internal workflow on orders. At the same time, Hotline can act as a super convenient front-end for prompt processing of messages coming from Telegram. Messages sent via Hotline are not yet displayed in external systems, but each request has a link, which makes it possible to quickly navigate to the corresponding dialog, if necessary. We're ready to help make this integration as convenient as possible.
We have a special version of the system, where the differentiation of access rights to requests is already implemented. We are ready to discuss adding custom statuses, labels or funnels to the system individually as part of the process of adapting the system to the customer, please contact our support team.
If you like Hotline and are willing to help us with its advertising and distribution, then we are willing to share a share of the sales with you. Right now the affiliate program is in the process of forming, let our support team know about your desire and we will try to figure out how to start cooperation as soon as possible.
Now you don't have to have dedicated operators and special software complexes to promptly respond to customer requests. Any of your Telegram apps becomes a hotline operator terminal. Respond to requests directly through Telegram from any of your devices, wherever you are. It's speed and convenience for all parties, it's the plasma color of Telegram!
Hotline CRM in Telegram
EXPERIMENT
Hotline CRM is a product from the SIP.TG team, which introduced the world's first cloud-based gateway for voice calls between Telegram and SIP telephony. Learn more about us and our great products!
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