Legendary CRM for support and sales in Telegram!
Conveniently communicate with your users through a private topic group directly in Telegram without switching to web-cabinets.
Resources Hotline CRM
At the moment, our platform is the most advanced Telegram-first CRM in the world
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Any number of managers, operators and dialogues - Teamwork within your private topic group
- Connecting multiple bots or accounts in parallel
- Working with private and public chats, searching for leads by keywords
- Topic search, notifications, admin roles, delayed sending, tags, and all Telegram features
- Support for voice messages, photos, albums, videos, stickers, circles, geolocation, files, and more.
- A system for mass mailing of any message formats
- The ability to write to the client first
- Quick replies and internal comments
- Hiding customer contacts from operators
- Many parameters for fine-tuning
- Reliable infrastructure in the Netherlands (near the Telegram data center)
- 100% confidentiality of your conversations
- Webhooks and API for integration with external systems
- Team performance analytics
- Dialogue statuses and sales funnels
- Customer segmentation
- Support for secret chats
- AI agents
- Exporting customer base and dialogues
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3
Connect the group to your bot or account via @hotlinetg_bot
Follow the instructions in the bot, just press a few buttons and the connection will be ready to go!
2 minutes
If you are looking for a solution for support bot, feedback bot or helpdesk bot for Telegram then Hotline copes well with these tasks, but also works with regular user accounts.
Connection in 3 simple steps:
2
Make your private Telegram group, activate topics in it
Later, you can invite your entire team to this group, through which communication with users and the team will take place
2 minutes
1
Choose how to communicate with users, through a bot or account
Bots are easy to create and add functions, but accounts have more capabilities and are more familiar
1 minute
Now for each user who writes to your bot or group account, a separate topic (theme) will be created through which you can conveniently communicate with him the whole team.
Watch a video about how simple and organic group work is.
Done!
Other videos about the system on Youtube.
Fast and easy testing
When connecting bots we have implemented parallel connection mode, due to which you can test Hotline without having to shut down the existing system, nothing will break. Also you can always easily make a new bot and report its token Hotline.
When connecting an account Hotline creates another session, as if the account is running on another device.
Try now go to setup bot and see how it works!
When connecting an account Hotline creates another session, as if the account is running on another device.
Try now go to setup bot and see how it works!
The group administrator can invite new team members into the backend group to work with user requests at any time.
In messages you can use stickers, emoji, formatting, sending audio and video messages, attaching files etc.
For every request there is a status:
When communicating in a group, you can use
/ comments with @mentions of teammates, as well as /actions to call special commands or change the status of a dialog.
/ comments with @mentions of teammates, as well as /actions to call special commands or change the status of a dialog.
New message
Waiting response
Request closed
Waiting response
Request closed
Topics are possible to pin or quickly find through search, including #tags.
Users write to your bot or account as usual and receive a Welcome message.
Messages from the user are forwarded to a private group, where any team member can answer them, the answers are forwarded back to user on behalf of connected bot or account.
Messages from the user are forwarded to a private group, where any team member can answer them, the answers are forwarded back to user on behalf of connected bot or account.
All communication takes place directly in Telegram, from any device, wherever you are. Switching to personal chats, other groups or channels happens instantly.
For speed and ease of use
we called the system Hotline!
See also
Cost and system versions
Contains a required mention Hotline in the welcome message, has a limit on the number of messages.
Connects independently via a setup bot.
Connects independently via a setup bot.
Free version
Paid version
Allows you to completely disable the automatic greeting or not include copyright in it, higher message limits, premium features and capabilities.
Connected via support service.
Connected via support service.
Hotline CRM Tested on hundreds of thousands of dialogues, it is conceptual, minimalistic and highly effective.
Desktop, tablets, smartphones, watches, TVs, running any operating systems: iOS, Android, Windows, Linux, Xbox, as well as the web version of Telegram. Now yours CRM with you everywhere!
Works stably in any Telegram application for any type of device
You can also connect any number of bots to different topic groups with any set of employees or combine requests from several bots in one group. Managing multiple projects is no longer a problem!
Allows PARALLEL connection of bots
to expand functionality
Stickers, emojis, audio and video messages with transcripts, sending files and photos, #tags, @mentions of colleagues, pins of messages and topics, search. Everything you are already used to!
Opens up a whole range of Telegram dialogues possibilities
Communicate with each other within applications / comments, get additional /info about the client, write first via /new, change request statuses /wait /hold /close, there is even /ban for special occasions. The set of actions can be expanded.
Convenient / comments and /actions
for standard operations
Instantly switch to personal communication, organize personal groups and calls with clients or partners, configure group composition, notifications, and interface language. You are on Telegram, enjoy!
Preserves context and all important
Telegram functions
Frequent Questions
Hotline in its current form is ideal for small teams, individuals, or even large teams with distributed request flows. The system's only current weakness is that it's not very convenient for a large number of managers to work simultaneously on a very high request flow (50-100 requests per day per manager) in a single group. However, we plan to address this issue in the near future.
We allow free use of the system without payment in exchange for showing copyright to users in the first message.
If you need to remove copyright or require premium system features, the cost depends on the number of messages per day (and Telegram system updates), as well as the payment period.
Prices for the paid version of the system and additional services presented on this page.
If you need to remove copyright or require premium system features, the cost depends on the number of messages per day (and Telegram system updates), as well as the payment period.
Prices for the paid version of the system and additional services presented on this page.
Yes, of course. We'll be happy to assist you with implementation, discuss the system's capabilities for your specific use case, and help you get started. A basic personal consultation with setup assistance costs €50. Consultations are conducted by highly qualified developers with in-depth knowledge of the product and its potential use cases.
It can't. In case of parallel connection to existing bots Hotline does not affect their operating logic in any way. Your bots will not see messages sent through Hotline messages to the user, but they will still continue to see incoming messages and callBacks are generated by user clicks. When connecting accounts, we connect as another app. Telegram.
This is possible, but we recommend creating a separate group for each connection, especially if you have a large flow of messages from users.
Yes. On some projects through Hotline Currently, small teams process more than 500 requests per day.
Yes, there are several ways to integrate. Hotline With external systems via our webhooks module and API. You can transfer all new conversations to an external system or log the conversation there. You can also retrieve additional user information from external systems or even manage their profile using special commands. Hotline can act as a super-convenient frontend for quickly processing messages coming from Telegram, without disrupting the collection and processing of the client base in existing systems.
We need to discuss your specific case to try. Hotline A very rich set of functions for teamwork and many large teams are already using the system in their work.
We are committed to online privacy and, as a matter of principle, do not store the body of messages transmitted through the system.
Unlike web-based systems, we don't need to store message bodies on our servers; our system simply forwards them from the connected bot or account to the topic group and back. This means the entire message body remains only in Telegram, in your private topic group. Our database stores only the logs of forwarded messages. This ensures the highest level of privacy among similar systems for processing Telegram requests.
Unlike web-based systems, we don't need to store message bodies on our servers; our system simply forwards them from the connected bot or account to the topic group and back. This means the entire message body remains only in Telegram, in your private topic group. Our database stores only the logs of forwarded messages. This ensures the highest level of privacy among similar systems for processing Telegram requests.
We are rightfully proud of our server infrastructure and fault tolerance. The entire system is built on Kubernetes in Google Cloud and is prepared for horizontal scaling as the load increases. The servers are physically located in the Netherlands, near Telegram's data center. Currently, we experience less than 5 minutes of service downtime per week during scheduled maintenance or reboots, which we try to perform at night. UTC.
There are no plans for this at the moment. Hotline this is first Telegram-native system, possibly the best in its class.
Yes. If you have a PBX, you can receive multiple calls simultaneously via the SIP.TG Telegram gateway, and operators can also use SIP.TG Telegram softphones. For the connection instructions, see Gateway section on the SIP.TG website
If you like Hotline If you're willing to help us with its advertising and distribution, we're happy to share a share of sales with you. Our affiliate program is currently being developed. Please let our support team know your interest, and we'll work together to figure out how we can begin collaborating.
Now you can quickly respond to customer requests without leaving Telegram. Any Telegram application becomes a hotline operator terminal. Reply to requests directly through Telegram from any of your devices, wherever you are. This is speed and convenience for all parties, this is plasma in the color of Telegram!
